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Desktop Support Engineer

Cambridge, MA - Added Jul 12, 2021

Full Description:

Desktop Support Engineer

Description:

6 months.

Responsibilities:

  • Troubleshooting, break-and-fix, and maintenance for hardware/software
  • Setup, maintenance, and administration of lab computer devices and related computing
  • Support lab computers and instruments including troubleshooting and diagnostics
  • Support lab IT environment including software, hardware, and configurations
  • Provide onsite and direct customer support
  • Install, configure, and upgrade computer hardware and software
  • Write training manuals and knowledge-based articles
  • Train end users on software as needed
  • Install computer peripherals and desk setups
  • Support user and office moves

Skills & Experience:

  • At least 5 years of experience in an IT technician position providing on-site support
  • Extensive knowledge working with different operating systems specializing in Windows 10 & Windows 7, including deployment and imaging
  • Knowledge of laboratory equipment, instrumentation, and terminology
  • Knowledge of Active Directory
  • Experience with remote access (VPN)
  • Experience using/troubleshooting Microsoft Office Suite (Word/Excel/PowerPoint/Outlook), Visio, and other O365 Software
  • Experience working with networked printers
  • Excellent problem solving, analytical, and decision-making abilities, including independently understanding user requirements, troubleshooting technical issues, successfully resolving issues and challenges, and developing creative solutions for process improvement
  • Good understanding of networking and cable patching
  • Customer service skills, including verbal and written communication, issue resolution, training
  • Mac OS knowledge a plus

For 25 years, Millennium Consulting has been a leader in professional staffing. Today, Millennium caters to a diversified portfolio of market-leading customers. Since its establishment, Millennium has relentlessly focused on unwavering integrity while perfecting the recruitment of subject matter experts for complex, mission critical projects. Our approach remains unchanged: Sweeping analysis of our clients’ staffing initiatives and organizational culture, combined with a personal approach to long-term relationship building to identify the most impactful talent.

www.millennium-consulting.com

www.linkedin.com/company/millennium-consulting/

Millennium Consulting, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, sex, religion, national origin, sexual orientation, disability, or veteran status.

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