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Project Manager - Service Now

East Greenwich , RI - Added Jun 11, 2020

Full Description:

Project Manager - Service Now


6 months.

Our client is seeking a ServiceNow Project Manager to lead the design and implementation of various new modules associated with ServiceNow across the IT organization.


  • Drive process improvements and oversee enhancements in ServiceNow process/tools
  • Serve as a single point of contact between the Stakeholders and Development vendor
  • Conduct project planning, control, and implementation for requirements collated from different work streams
  • Act as Functional Project Manager providing specific requirements for the ServiceNow tool
  • Receive, analyze, and incorporate feedback from user communities that suggest improvements
  • Present detailed training and reference material to process execution staff from various technical domains on their specific responsibilities, records, and communication requirements
  • Regularly audit process transactions and records to identify and process compliance issues and initiate corrective actions
  • Actively take part in programs that identify process and service management (ITIL) training needs for the operations staff

Skills & Experience:

  • At least 3 years of related experience
  • Intermediate to expert ITIL
  • ITIL implementation experience with processes including Incident, Problem, Change, Asset and Config. Management, Availability, Capacity Management, etc.
  • Experience managing at least 2 implementation projects using ServiceNow with a solid technical and functional understanding of ServiceNow
  • Hands-on expertise in ServiceNow managing resources, budget, schedule, and customer engagement
  • Strong communication and interpersonal skills

For over two decades, Millennium Consulting has been a leader in professional staffing. Today, Millennium caters to a diversified portfolio of market-leading customers. Since its establishment, Millennium has relentlessly focused on unwavering integrity while perfecting the recruitment of subject matter experts for complex, mission critical projects. Our approach remains unchanged: Sweeping analysis of our clients’ staffing initiatives and organizational culture, combined with a personal approach to long-term relationship building to identify the most impactful talent.



Millennium Consulting, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.

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