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Project Manager - ITIL

Warwick, RI - Added Jun 11, 2020

Full Description:

Project Manager – ITIL


6 months.

Our client is seeking an ITIL Project Manager to be responsible for planning, managing, and implementing changes to existing processes, and/or redesigning ITIL processes, including continuous improvement of processes and metrics.


  • Ensure ITSM processes are being performed according to agreed documented processes and are meeting objectives
  • Collaborate with Operations and Development teams to implement and enforce policies, processes, and procedures to ensure adoption and effective usage of ITIL best practices
  • Ensure the process design is Fit for Purpose
  • Define and drive KPIs and metrics through Reports, Dashboards, and Performance Analytics, acting as the metrics champion for assigned ITIL processes
  • Review performance relative to KPIs and initiate appropriate improvement actions where not met.
  • Evaluate opportunities for process enhancements and for improving efficiency and effectiveness of processes
  • Serve as escalation point to address any issues with process effectiveness and any process-related issues
  • Maintain close communication with IT management and leadership team to ensure impacted teams are on-board with process improvements and changes
  • Ensure processes are performed as documented and achieve defined objectives
  • Continual improvement for all aspects of service management
  • Maintain current knowledge of relevant ITSM practices and technologies.

Skills & Experience:

  • ServiceNow application experience
  • Proven experience successfully working with cross-functional teams to develop standard ITIL processes and configure/enhance ITSM applications
  • Process-oriented
  • Excellent verbal and written communication skills

For over two decades, Millennium Consulting has been a leader in professional staffing. Today, Millennium caters to a diversified portfolio of market-leading customers. Since its establishment, Millennium has relentlessly focused on unwavering integrity while perfecting the recruitment of subject matter experts for complex, mission critical projects. Our approach remains unchanged: Sweeping analysis of our clients’ staffing initiatives and organizational culture, combined with a personal approach to long-term relationship building to identify the most impactful talent.



Millennium Consulting, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.

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