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Business Analyst

West Kingston, RI - Added Jun 10, 2019

Full Description:

Business Analyst

W2 only. No C2C or Sponsorship available.

Description:

12 months.

Our client is seeking a Business Analyst to join a Content Team within Digital Customer Experience.

Responsibilities:

  • Gather, coordinate, and validate business requirements across multiple business units and functional teams to improve the web experience
  • Work with stakeholders to obtain signoff and communicate updates throughout the delivery process
  • Take part in analysis of customer voice feedback and capturing inputs
  • Prepare related documentation
  • Help to define, establish, and enforce new processes, principles, and KPIs globally
  • Use reporting dashboards to audit country adherence to rules and propose/validate new requirements as needed
  • Improve team efficiency and interdepartmental communication through meeting facilitation and project documentation
  • Identify opportunities to improve requirements and process

Skills & Experience:

  • 4-year degree in Business, Marketing, MIS, or related field
  • At least 2 years of experience as a Business Analyst or Project Manager
  • Proven problem solving, analytical and time management skills
  • Strong organizational skills, ability to effectively prioritize work, meet deadlines and work on multiple tasks independently
  • Ability to present findings and make recommendations to stakeholders
  • Strong proficiency with Microsoft Word, Excel, PowerPoint, Visio and Project
  • Excellent verbal and written communication skills
  • Familiarity with Agile a plus
  • PMP a plus

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