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Our client is seeking a resource to develop technical solutions on the ServiceNow platform to fulfill IT business requirements.
- Develop and analyze ServiceNow objects, data integrations, and reports on the Service-Now platform
- General administration of the Service Now platform
- Utilize cutting-edge technology to troubleshoot and deliver new solutions
- Make recommendations on options, risk, and impact
- Organize integrations with in-house and COTS applications, including Active Directory
- Formulate requirement specifications and design documents
- Define and encourage configuration standards
- Put into action and test all configuration changes and system upgrades
- Take part in design review with team members
- Ensure configuration consistency across all environments
- Collaborate on Workflows, UIs, and notifications
- Provide recommendations for process improvement and enhancement of project delivery
- Prioritize implementation tasks
Skills & Experience:
- Bachelors Degree in Computer Science or similar field
- At least 3 years of hands-on ServiceNow experience, including development, design, deployment
- Proven experience with customizing and implementing core applications, such as Configuration Management, Incident, Problem, Change, Knowledge, Service Catalog and Service Portal
- Thorough scripting knowledge in UI pages, UI actions, business rules, Workflows, Script Includes, Notifications, and ACLs
- Able to build custom scoped applications in ServiceNow
- Experience successfully integrating ServiceNow with 3rd-party software using REST/SOAP
- Experience using AngularJS to build custom widgets
- Excellent communication skills, both verbal and written
- Experience in configuring and maintaining CMDB a plus
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