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Cashless Analyst

Providence, RI - Added Oct 5, 2018

Full Description:

Cashless Analyst

W2 only. No C2C or Sponsorship available.

Description:

6 months to perm.

Our client has an urgent need for a Cashless Analyst to handle Cashless products and processes as part of the interactive Cashless Payment Operations team.

Responsibilities:

  • Document cashless operations team’s policy and procedures
  • Advise clients on best practices for internal cashless operations
  • Maintain client implementations
  • Ensure Cashless Operations functions and related third party roles are clearly defined, tested, and implemented
  • Administer outstanding customer service and build lucrative relationships with third party payment service providers
  • Work closely with project managers and local site teams on cashless site implementation
  • Implement cashless related support to deliveries and assume responsibility for related issue resolution
  • Maintain multiple implementations at one time
  • Create new or advising on existing operational infrastructure to support cashless programs
  • Collaborate with site operations, technology teams, other business unit functions, and external partners to foresee, comprehend, validate, coordinate, document, and implement the cashless operational support model for the site
  • Coordinate third-party partners for successful program deliveries
  • Client cashless merchant account setups, completing due diligence requirements and required updates with third party payment service providers
  • Ensure maintenance of adequate service levels for cashless operations throughout client’s cashless program
  • Manage day-to-day issues across multiple projects and client programs
  • Communicate and escalate issues as necessary
  • Document cashless operation team’s policies and process flows for internal and external audits
  • Cross train and serve as backup for cashless operations teams financial and fraud functions
  • Domestic travel up to 25%

Skills & Experience:

  • Bachelor's degree in Finance Management, Business or Information Technology, or equivalent work experience
  • Experience supporting complex operations that including end-to-end service delivery and support
  • Demonstrated ability to collaborate effectively with groups across the organization
  • Proven leadership skills
  • Experience with vendor management, payment processing contracts and ensuring SLA's are met

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