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ServiceNow Administrator

East Providence, RI - Added Sep 11, 2018

Full Description:

ServiceNow Administrator


The ServiceNow Administrator will be in charge of the day-to-day management of hosted ServiceNow services. The selected candidate will need to collaborate with and support the Operations, Infrastructure Engineering and Application Support and business teams during all system phases.


  • Install, maintain, configure, and support hosted ServiceNow instances, production and non-production
  • Assist in conceptualizing, designing, and maturing ITIL v3 processes
  • Assist in conceptualizing, designing, and maturing of enterprise IT Service Management, Business Enablement and IT Operations Management processes
  • Provides ServiceNow configurations, including custom scripts.
  • Manage relationships with other teams and peers
  • Work with internal customers and requesting organizations to understand incidents and ensure quality service is provided
  • Manage incidents/problems related to the ServiceNow platform
  • Provide estimates for project requests
  • Manage expectations and help prioritize production support and projects across disparate organizations
  • Communication with senior management and project management on plans, status, risks and issues
  • Providing advice for interfacing monitoring services with ServiceNow
  • Ensures that the services requests for new users, reports and other requests from IT and other organizations are being prioritized and completed

Skills & Experience:

  • BA/BS degree or equivalent year-for-year work experience
  • Minimum 3 years of administering, configuration, and scripting with ServiceNow to implement ITSM processes
  • Minimum 3 years' experience working on JavaScript and solving problems using JavaScript within ServiceNow
  • At least 3 years of scripting in a ServiceNow environment
  • At least 2 years working with SOAP and Web Services
  • ServiceNow System Administration certification and ServiceNow Advanced System Administration certification required
  • Linux experience
  • Defining, communicating and implementing ITIL v3 process in an enterprise environment; ITIL v3 Foundation training or certification a plus
  • Ability to plan and prioritize incidents, requests, project tasks, training and system administration tasks
  • Effective communication skills with internal and external customers and vendors
  • Ability to work under continual deadline constraints

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