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Avaya /Nortel MACD Technician 

Boston, MA - Added Jul 9, 2018

Full Description:

Avaya /Nortel MACD Technician

W2 only. No C2C or Sponsorship available.


6 months +

90% on-site, 10% remote sites. Responsibilities include incident resolution, Moves, Adds, Changes, and Deletes (MACD), system reports and system backups. Additionally, the technician works with cross functional teams for incident management, problem management, and root-cause analysis. The on-site technician role requires strong customer service skills, interacting with staff members to ensure a positive, confident team environment and an excellent customer service experience.


  • Onsite maintenance support
  • Perform wire management of cross connects in MDF’s and IDF’s
  • Program telephones and mailboxes
  • Troubleshoot and repair wire connectivity
  • Conduct physical moves of voice system equipment
  • Provide onsite support to ensure efficient and uninterrupted voice services
  • Must be available for flexible working schedule to accomplish off-hours work as necessary
  • Maintain a schedule of project and assigned task including respective task and reports
  • Provide input for root-cause analysis of service outages

Skills & Experience:

  • 2 years’ experience in the TDM (T1 & PRI) technologies
  • Previous MACD knowledge/experience,esp. troubleshooting voice systems
  • Demonstrated ability to perform main and intermediate distribution frame changes and wire management
  • Knowledge of Copper and Fiber Cable Standards
  • Minimum of 2 to 5+ years’ of hands on experience developing, implementing and configuration of AVAYA
  • AT&T/Lucent Legacy phone systems: Avaya G3, CM 5.2 & 6.3, Avaya Aura messaging, Modular Messaging, MERLIN LEGEND® Communications System, Partner ACS
  • Nortel Legacy phone systems: Nortel Option 61C & 11C, Meridian Mail, Norstar line (including Norstar voicemail)
  • Ticketing systems (Internal and Vendor systems): Open, Close, Follow up, Escalate, Assign, Verify work/repair is complete

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